Hamburg International Airport Flight Arrivals (HAM)

Flight Arrivals at Hamburg International Airport

Upon arrival at Hamburg Airport (HAM), please retrieve your luggage and other personal belongings at the designated Baggage Claim area at the terminal.

In the case of missing baggage, passengers may approach the nearest Visitor Information Desk.

You can also leave a message with the passenger's full name, email, phone number, and a brief description of the lost item(s).

Report to the Lost and Found Office for lost or damaged luggage.

There is a left-luggage facility (Phone: +49 40 5075 3983) on the Terminal 2 departures level. The Welcome Center handles lost property. Phone: +49 40 50750.

Ideally, airports will keep all items for some time. After a specified period, the property will be deemed abandoned.

Wi-Fi at Hamburg Airport

Free Wi-Fi is available at Hamburg Airport.

Transfer Services at Hamburg Airport

Services to/from HAM, including rental cars, taxis, shuttles, and rideshares, are available from the ground terminal.

You can reach the S-Bahn station at "Hamburg Airport (Flughafen)" directly from Terminals 1 and 2 (Arrivals area) via elevators, escalators, and stairs.

Please check below for the details.

Rental Car Services at Hamburg Airport

The Car Rental Services are available in the Arrivals Hall at Terminal 2.

Generally, the rental facility is open 24/7, but you can also inquire about specific service hours and return procedures at your service provider.

To speed up the process when picking up your vehicle at the facility, please have your valid driving license, passport, and credit card ready to present at the counter.

As soon as you have submitted any necessary paperwork, someone will bring you your car key and lead you to where your vehicle is stored. See and compare all rental car companies at Hamburg Airport.

Plan and book your rental car as soon as possible ahead of your trip. Also, check with your rental car company to confirm your reservation ahead of your trip.

When ready to return your vehicle to the car rental center, remove all personal items before turning over the rented vehicle to the designated facility.

Allow plenty of time for your drive when returning the vehicle. If you're not sure where to go, give the rental company a call.

Ride Shares at Hamburg Airport

Rideshares pick up passengers at the designated area in front of the terminal building.

Passengers can reserve rideshare by downloading the company's app on their smartphone and coordinating directly with their driver.

They can also request a ride a few days before their flight to avoid the inconvenience.

For added safety, ridesharing apps should let users verify the identity of drivers by checking out their faces, license plates, and colors.

Taxis at Hamburg Airport

Proceed to the Ground Transportation Center and wait for your turn for the next available taxi. Depending on the location, the one-way fare to Downtown should be less than €30.

If you need to travel outside the city area, please consult your driver for rates. It is customary to give the driver a tip (15-20% of the fare) for good service. See more information about taxis at Hamburg Airport.

Keep a record of the cab company, vehicle number, and the driver's name when traveling to and from the Airport, just in case you leave something behind.

Trains at Hamburg Airport

Trains at Hamburg Airport depart for Hamburg Hauptbahnhof, the central railway station in Hamburg, every 10 minutes.

It takes approximately 25 minutes to get to Hamburg Central Station (Hamburg Hauptbahnhof).

You can reach the S-Bahn station at "Hamburg Airport (Flughafen)" directly from Terminals 1 and 2 (Arrivals area) via elevators, escalators, and stairs.

The price for a one-way adult ticket is €3.20, S-Bahn (the suburban railway) S1 line gets to the city center within 25 minutes. More information about train services at Hamburg Airport.

The price for an adult return ticket is €6.20, while children (6 to 14 years old) pay €1.20 for a one-way ticket.

When in doubt about which station to connect to, please approach Airport Information Desk for updated information.

Buses at Hamburg Airport

Public buses are available from the Ground Transportation Center in front of the airport terminal. More information about buses to and from Hamburg Airport.

Hotel Shuttle Services at Hamburg Airport

Many hotels in downtown Hamburg provide shuttle services.

Passengers may confirm if this is available at their accommodation with their respective hotel.

Shuttles pick up and drop passengers at the Ground Transportation Center in front of the terminal.

Parking at Hamburg Airport

Hamburg Airport provides safe and comfortable parking spaces for its customers. The facility is open 24/7.

You can also reserve a parking space online in advance so that a parking space is guaranteed to be available to you on the day of arrival.

Don't hesitate to contact the Airport Parking Control Center at +49 40-50753303 for your parking-related concerns. See more information about short and long term parking at Hamburg Airport.

You can pay in cash or credit card at the facility.

Other Services at Hamburg Airport

Wi-Fi at Hamburg Airport

Free Wi-Fi is available at the Arrivals area of Hamburg Airport for 24 hours. Connect to the "HAM AIRPORT FREE WIFI" network.

ATMs at Hamburg Airport

There are several ATMs in the Arrivals Hall.

The machine takes Mastercard, Visa, Discover, and American Express. Fees may apply.

Some banks provide restrictions when drawing funds from an international location.

Check the fee schedule and daily withdrawal limit.

Notify your bank to ensure safe and convenient access to your funds when traveling abroad.

Currency Exchange at Hamburg Airport

Currency exchange is available at the Airport.

Nursing Stations at Hamburg Airport

There are no designated areas for nursing mothers or special quarters for families traveling with children at the Airport.

Nursing mothers who need some privacy may approach the Airport Information Desk for assistance.

Restrooms at Hamburg Airport

Accessible restrooms and regular restrooms are throughout the Airport.

Food and Beverages at Hamburg Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Hamburg Airport

Passengers can do some last-minute shopping upon arrival at this facility.

Smoking at Hamburg Airport

They are generally allowed at designated areas outside the terminals only. Upon arrival at the facility, please follow smoking regulations at all times.

At HAM, a smoking facility is not available inside the terminal building.

Lost and Found Section at Hamburg Airport

Don't hesitate to contact the respective airlines lost and found for items lost on the aircraft or at the gate area.

If you lost an item in any other area at the Airport, including the security checkpoints and shuttle buses, contact the Lost and Found Section.

There is a left-luggage facility, phone: +49 40 5075 3983 on the Terminal 2 departures level. Lost property is handled by the Welcome Center, phone: +49 40 50750.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The Airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned.

Please reach the airport representative at the counter before moving to your next destination.

Airport Information Desk at Hamburg Airport

The Airport Information Office can help you obtain valuable guidelines on flights, facilities, and travel options in and around the Airport.

Information counters are near the airline counters and the Arrivals Level.

The Airport's main information phone is +49 40 50750.

Please follow the overhead signs to the Information Desk in the lobby.

Pet Relief at Hamburg Airport

There is no pet service area inside the terminal building. Please ask for assistance with the uniformed ground personnel.

Before flying with your pet to Germany, please check with the airline about any restrictions or special rules.

You must also verify whether health certificates, documents, and quarantine may be required in the destination country.

When allowed, pets must be in containers (kennels) that are strong enough to withstand breaking and prevent escape.

Pet owners have to respect the community rules regarding the movements of pet animals in enclosed public spaces.

All information about the necessary documents needed for your pet is available thru your airline.

Baggage Claim at Hamburg Airport

Please retrieve luggage at your designated Baggage Claim on the Ground Level of the terminal. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter.

The left-luggage facility phone is +49 40 5075 3983. The office is in Terminal 2, departures level.

Lost property is handled by the Welcome Center, phone: +49 40 50750.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Hamburg Airport

This Airport in Germany is fully accessible to passengers with special needs, and wheelchairs are allowed at the gates and aircraft doors.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.

Book flights well in advance, and when possible, call the airline directly to meet disability-related needs.

Traveling with passengers with ailments or special needs can be challenging.

When possible, the travel plan should include to and from airport transfers, including transportation options and emergency care, when applicable.

Make these arrangements well in advance to avoid frustration upon arrival.