Hamburg International Airport Flight Departures (HAM)

Flight Departures at Hamburg International Airport

Before exiting your transport vehicle at Hamburg Airport in Germany, collect your personal belongings before entering the airport gate.

Additionally, it is ideal for passengers to arrive at the facility at least 90 minutes before their flight schedule or per instruction by the airline carrier.

Parking at Hamburg Airport

Hamburg Airport has several open lot parking spaces for its passengers.

However, some parking spaces can get occupied quickly, depending on the time and season.

Don't hesitate to contact Airport Parking Control Center at +49 40-50753303 for your parking-related concerns. See more information about short and long term parking at Hamburg Airport.

Please allow plenty of time when traveling with your vehicle to the Airport. The facility is generally open 24/7.

Wi-Fi at Hamburg Airport

Free Wi-Fi connection for passengers at the departures area of Hamburg Airport.

Transfer Services at Hamburg Airport

Passengers with outbound flights can get to the Airport on a rental car, taxi, rideshare, trains, and shuttle services.

Generally, the passenger drop-off area is in front of the airport terminal or as directed by signages and ground traffic managers upon entry into the restricted perimeters of the airport complex.

Please follow directions and overhead signs at the facility or as directed by ground transportation traffic personnel.

Rental Car Services at Hamburg Airport

When ready to return your vehicle to the car rental center, remove all personal items before turning over the rented vehicle to the designated facility.

Allow plenty of time for your drive when returning the vehicle. If you're not sure where to go, give the rental company a call.

When renting a vehicle, customers must abide by the Terms and Conditions of the rental company at all times. See all rental car companies at Hamburg Airport.

Don't hesitate to contact the rental car company directly for item(s) lost and found inside the vehicle.

If you believe you lost an item near the rental offices, don't hesitate to contact the Lost and Found Office. Phone: +49 40 5075 3983.

Ideally, they will keep them in the Lost Property Office for 30 days.

Ride Shares at Hamburg Airport

Rideshares drop passengers at the designated area in front of the terminal building.

Passengers can reserve rideshare by downloading the company's app on their smartphone and coordinating directly with their driver.

They can also request a ride a few days before their flight to avoid the inconvenience.

For added safety, ridesharing apps should let users verify the identity of drivers by checking out their faces, license plates, and colors.

Taxis at Hamburg Airport

Taxis drop passengers at the designated area at the Ground Transportation Center in front of the terminal.

Depending on the location, the one-way fare from Downtown should be less than €30.

If you need to travel outside the city area, please consult your driver for rates. It is customary to give the driver a tip (15-20% of the fare) for good service. More information about taxis at Hamburg Airport.

Keep a record of the cab company, vehicle number, and the driver's name when traveling to and from the Airport, just in case you leave something behind.

Trains at Hamburg Airport

Trains from Hamburg Hauptbahnhof central railway station arrive at Hamburg Airport Terminal 1 and 2 (Arrivals area) every 10 minutes.

The price for an adult return ticket is € 6.20, while children (6 to 14 years old) pay € 1.20 for a one-way ticket. Additional information about train services at Hamburg Airport.

Travel time takes approximately 25 minutes.

Buses at Hamburg Airport

Public buses drop passengers at the Ground Transportation Center in front of the airport terminal. Further information about buses to and from Hamburg Airport.

Hotel Shuttle Services at Hamburg Airport

Many hotels in downtown Hamburg provide shuttle services. Passengers may confirm if this is available at their accommodation with their respective hotel.

Shuttles drop passengers at the Ground Transportation Center in front of the terminal.

Other Services at Hamburg Airport

ATMs at Hamburg Airport

There are several ATMs in the Departures Hall.

The machine takes Mastercard, Visa, Discover, and American Express. Fees may apply.

Some banks provide restrictions when drawing funds from an international location.

Check the fee schedule and daily withdrawal limit.

Notify your bank to ensure safe and convenient access to your funds when traveling abroad.

Currency Exchange at Hamburg Airport

Currency exchange is available at the Airport.

Nursing Stations at Hamburg Airport

There are no designated areas for nursing mothers or special quarters for families traveling with children at the Airport.

Nursing mothers who need some privacy may approach the Airport Information Desk for assistance.

Restrooms at Hamburg Airport

Accessible restrooms and regular restrooms are available at the departures area.

Food and Beverages at Hamburg Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Hamburg Airport

Passengers can do some last-minute shopping before departure from this facility.

Smoking at Hamburg Airport

Generally, smoking is only permitted in designated areas outside the terminals. When in the facility, please follow smoking regulations at all times.

At HAM, a smoking facility is not available inside the terminal building.

Lost and Found Section at Hamburg Airport

Don't hesitate to contact the respective airlines lost and found for items lost on the aircraft or at the gate area.

If you lost an item in any other area at the Airport, including the security checkpoints and shuttle buses, contact the Lost and Found Section.

There is a left-luggage facility, phone: +49 40 5075 3983 on the Terminal 2 departures level. Lost property is handled by the Welcome Center, phone: +49 40 50750.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The Airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned.

Please reach the airport representative at the counter before moving to your next destination.

Ticketing Services at Hamburg Airport

Each airline has its operating hours, but typically, airlines open their ticket counters two hours before departure time, even for early morning flights.

Contact the airline directly for fares, ticket purchases, and flight schedules.

Finally, consider the advantages of booking a flight ahead of time.

All information and ticket purchases can be made directly by the passenger or its representative on your airline's Website.

Airport Information Desk at Hamburg Airport

The Airport Information Office can help you obtain valuable guidelines on flights, facilities, and travel options in and around the Airport.

Information counters are near the airline counters and the Arrivals Level on the Departures Level.

The Airport's main information phone is +49 40 50750.

Please follow the overhead signs to the Information Desk in the lobby.

Pet Relief at Hamburg Airport

There is no pet service area inside the terminal building.

Before flying with your pet out of Germany, please check with the airline about any restrictions or special rules.

You must also verify whether any health certificates, documents, and quarantine are required in the destination country.

When allowed, pets must be in containers (kennels) that are strong enough to withstand breaking and prevent escape.

Pet owners have to respect the community rules regarding the movements of pet animals in enclosed public spaces.

All information about the necessary documents needed for your pet is available thru your airline.

Disabled Passengers at Hamburg Airport

For travelers with disabilities or medical needs who have questions about the airport policies or procedures at security checkpoints, please call +49 40 50750.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.

Book flights well in advance, and when possible, call the airline directly to prepare for disability-related needs.

Traveling with passengers with ailments or special needs can be challenging.

When possible, the travel plan should include to and from airport transfers, including transportation options and emergency care, when applicable.

Make these arrangements well in advance to avoid frustration before departure.

Finally, please arrive at the airport one hour earlier than advised. It will allow time for accommodations to be made and avoid delays through the security gates.